Help & Questions

Have a question? We're here to help! Browse our most common questions below or reach out to us directly.

Frequently Asked Questions

How long does shipping take?

Most orders are delivered within 7-14 business days. You'll receive a tracking number once your order ships.

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. You can use it to follow your package every step of the way.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. Please contact us as soon as possible at support@apetplace.com.

What if my item arrives damaged?

We're sorry to hear that! Please email us at support@apetplace.com with a photo of the damage and your order number, and we'll make it right.

Contact Us

Still have questions? Reach out to us at support@apetplace.com and we'll get back to you within 24 hours.